MPVista Voice
MPVista Voice Feature List
With Metropark Vista (MPVISTA) you have the tools and features you need to enhance your business for improved growth and success. Utilize countless MPVISTA options to take your business to the next level with a wide variety of services from Metropark!!
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1-6 Digit Extension Dialing
A numbered extension is associated with each user on the system. This number can be a small as 1 and as high as 6. Normally 3 or 4 digits are used by most businesses.
Attended Transfer
Transfer a call to an extension, group, or phone number after announcing the party to be transferred.
Auto Attendant – Answering
Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature.
Auto Attendant – Multiple Top-Level
Allows separate telephone numbers to be routed to unique Top-Level Auto Attendants. Each Auto Attendant is individually configurable.
Auto Attendant – Sub-Level
Sub-Level Auto Attendants are often used for different departments within an organization. For example, you may have a main Auto Attendant for your company, plus Sub-Level Auto Attendants for Sales, Support, etc.
Auto Attendants – Top Level
Allows callers to select menu options using a standard telephone keypad. Calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or multiple levels of additional auto attendants. Top Level AAs are always On or Time Based.
Automatic Fraud Detection
A customizable monitoring system that automatically detects and alerts international toll fraud.
Auto-Provisioning
Provisioning a user’s phone can be time consuming. With Auto-Provisioning your phone deployment can be reduced to minutes.
Blacklist Phone Numbers
To “Black list” a phone number is the method to block callers from routing through to your PBX in the CLOUD and subsequently your phone users. Callers who are blacklisted will just hear a busy signal. More…
Blind Transfer
Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Burstable Call Paths
Call Paths are “burstable”, meaning you can configure your PBX in the CLOUD to give extra call paths “on-demand” to deliver additional calls beyond the number of paths you have purchased—up to 10 additional paths. MPVista will automatically track and bill you for the extra call paths needed and you will have full use of the additional call paths for the remainder of the billing period. Then it resets to the normal billing cycle. More…
Busy Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Busy Lamp Field BLF
Busy Lamp Field (BLF) is typically a Red or Green light on an IP phone which tells you whether another extension on your same PBX in the CLOUD system is busy or idle.
Call Detail Records
Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, Tollfree, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility. More…
Call Forwarding
Forwards calls via the portal, star code, or via your device or softphone. Calls may be forwarded to any extension or phone number. Note: device or softphone forwarding functionality may vary by manufacturer.
Call Blocking
To “Call Block” or “Black List” a phone number is the method to block callers from routing through to your PBX in the CLOUD and subsequently your phone users. Callers who are blacklisted will just hear a busy signal.
Call History
MPVEX IP phones maintain a call history lists of Missed calls, Placed calls, Received calls and Forwarded calls. Depending on the phone Call history lists can support up to 400 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.
Call Hold
Place calls on hold and play music or a marketing-on-hold commercial while a caller is on hold.
Call Park
Unlike a call placed on hold, a parked call may be picked up at another extension.
Call Queue Group
Callers placed in a queue group can listen to marketing on hold messages while the system rings all the phones associated with the same group.
Call Recording
Record individual users phone calls. The recorded conversations are attached to call logs in the MPVista System Portal or Emailed. More…
Call Restriction
Certain numbers may be restricted from calling. All International calls are typically always restricted.
Call Routing Time Frames
Allows routing decisions based on time and date. Multiple schedules can be configured from departments with different hours of operation (e.g. business hours, after hours and holiday hours).
Call Traffic by Extension
Administrators can track number of calls by individual
Call Volume Reports
Allows review of system call volume based on hour, day, week, or month. More…
Call Volume Graphs by Time of Day, Month, Year, or Custom Dates
Histograms graphically display calling patterns and trends. More…
Call Waiting Indicator
Indicates incoming call (and Caller ID if available) while another call is in process.
Caller ID
Customize the appearance of your outgoing Caller ID by outgoing number or extension. More…
Caller ID Blocking
Disable Caller ID for all outbound calls made from your PBX in the CLOUD.
Click2Call
Plugin for Chrome or Brave browsers to enable phone numbers on the webpage to be dialed with one click. More…
Conference Call
After making or receiving your first call, a user may “conference in” any third party using the conference button on your MPVista phone. More…
Conference On-Demand
Call conferencing is often used for meet-me or on-demand conferencing. Conferences are pre-programed room numbers with conference room PINs. Administrator sets up each conference bridge so that participants can join the conference unmuted or muted. More…
Conference Personal
Call conferencing can be setup for a personal user and can even have its on DID phone number. More…
Customer MPVISTA Portal
Web based user interface that allows admin users to configure their PBX in the Cloud, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold, manage numbers, and an endless amount of management from your fingertips.
Dashboard Via MPVista
As a MPVista user you can access your dashboard from an Internet browser or the MPVista App. You may review your call logic, outbound calls, inbound calls, find me follow me, call flow, call history, listen to your voicemail and make quick calls. MPVista features are all at your finger tips too, of course.
Dashboard – MPVista Quick Call
As a user you can enter a phone number into your MPVista Dashboard’s Quick Call section to initiate a call to your phone device. If you have the MPVista Webphone, this screen will flip between webphone and quick call.
Dashboard MPVista Call Recordings
The recorded conversations can be presented on your MPVista Dashboard.
Dashboard MPVista Voicemail
As a user you can access voicemail from your MPVista dashboard. You can listen, save, and delete your messages from a simple, elegant interface.
Detailed Call Accounting
Real-time search of dates and duration of all calls on your system.
DHCP for VoIP Devices
Provide the IP addresses for all VoIP devices.
Dial During Announcement
Enter the dial-pad digits without waiting for the announcement or greeting to complete.
Direct Inward Dialing (DID)
Set up a telephone number to dial or ring directly to a group, queue group, device, or extension.
Direct Inward System Access (DISA)
DISA feature allows you make a business call from an outside line while appearing to be calling from “inside” your business. The purpose is to be able to conduct a business call from an outside line when necessary, and still appear to be calling from your business. Knowing that it is common to need to call from your personal phone at times to conduct business, DISA is the means to do so and protect your privacy, while maintaining your business identity with the client. More…
Direct to Voicemail
Instead of transferring a caller to an extension which will cause the phone to ring multiple times or be sent to other coverage points, a caller can be transferred directly into the desired voicemail box. More…
Directed Call Pickup
Pick up call ringing at another user’s phone. Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue Group call.
Directory
On capable MPVista phones or MPVista System Portal, the user can review a local directory, company wide directory, a remote directory, or phone book.
Disable Outbound Dialing
Disable Outbound Dialing for specific extensions.
Do Not Disturb
With Do Not Disturb, you can silence calls, alerts, and notifications that you get while your device is locked in the DND mode on your MPVista DND capable phone. More…
Domestic Origination
Provides local phone numbers or DIDs in most of the LATAs in the United States. That means that we can port your local phone number to our system, and provide your company with the highest quality voice communications and flexibility of Voice Over IP (VoIP).
Domestic Termination
Provides extremely competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per minute rate is very competitive, and our quality and reliability is uncompromising.
Dynamic Call Recording
When enabled, a dynaflow will be added to the device that allows them to start and stop a call recording whenever they want. During an active call, a user with recording rights can dial *1 and their call recording will start, then can dial *2 to stop the call recording. More…
Dynamic Caller ID
A feature which allows the user the ability to send a different phone number as Caller ID. Ideal for companies needing to look like calls are more localized than the may be. More…
E911
Enhanced 911 or E911 service is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number. Every location and phone number where you utilize a device or SoftPhone must have an associated E911 charge and entry in the MPVista Web Portal. The phone number associated with your location is then registered with the national E911 database. PBX in the CLOUD is compliant with Kari’s Law and Ray Baum’s Act. Please note that You are responsible to update this information, if you move any device to a new location per the Terms of Service. More…
Change of Address Form: https://www.metropark.com/911
Change of Address Form: https://www.metropark.com/911
Fax
Some MPVista customers still require Fax services. Old world facsimile machines have become mostly obsolete but Metropark does offer a T.38 Voip to Analog service if absolutely necessary, but this is not recommended as you are combining 1980s technology with today’s and some analog data loss can occur. The recommended Fax service today is MPVEX Faxboxes. Your faxes are received and automatically turned into a PDF and delivered to your email’s INBOX and MPVista Portal. Fast, safe, and secure. No more paper or prying eyes needed. Sending a Fax is just as easy as sending an email with an attachment. More…
Find Me/Follow Me
This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are waiting as your optional phone destinations are tried. This can be cell phones, other PBX phones, or other numbers. More…
Find Me/Follow Me with Time of Day
The Find Me Follow Me feature can be turned on or off based on a time of day. More…
Firewall Your VoIP Network
Your firewall will be able to investigate the packets of data, getting into and out of your network, to determine if there’s hazardous information that might jeopardize your VoIP network’s security among many other management options.
Forward Calls Locally or Remotely
A feature which allows a user to forward their calls either to other local extensions or to outside phone numbers i.e. Cell Phone.
Geo-Redundancy
Metropark’s Voice Exchange is installed in multiple data centers throughout the United States. This allows for each one of your telephone devices to always have access to a working telephone system, should an outage occur at one of the datacenters or a region of the USA goes offline or loses power. This is designed as part of Metropark’s Disaster Avoidance. More…
Holiday Routing
Inbound callers can be routed to different Announcements or Attendant Greetings based on different holiday dates and times.
Hot Desking
As a device user, you can log into another MPVista IP phone and take it over.
Hunt Groups
You can ring a group of Device Users and/or Devices in order, or ring them all at the same time. You can even ring a cell phone or external number along with your VoIP or office phones.
Incoming Privacy Screening
As a call is presented to a capable MPVista phone device, the user can choose to stay private and send the caller directly to voicemail without answering the call.
Intercom
Place an intercom call instead of calling and ringing the extension. This beeps the phone and the called party can answer back without lifting the handset. Note: phone specific; check per brand or model.
International Calling
PBX in the CLOUD allows for calls throughout the world, but to limit costs or toll fraud, the default system configuration restricts any user from calling International numbers. Our International termination offers competitive international rates. There are so many places to make or take calls, for international rates just ask your Metropark sales or support teams.
LAN Segmentation
LAN segmentation is the process of dividing a large Local Area Network (LAN) into smaller, more manageable sub-networks, called segments, which can improve network performance and security. By segmenting VOICE on your LAN, administrators can more easily isolate and resolve network issues, enforce security policies, and improve the overall performance of the network.
Lifetime Software Upgrades
All phone systems require maintenance, software updates, bug fixes, etc. After the first year these items will a have a cost to the phone system owner. Not with PBX in the CLOUD. All software upgrades are scheduled and performed for the lifetime.
Line Appearances
Calls are received and made in connection with a “line key” on an MPVista phone. Depending on the phone, a user can have one, two, or many more line appearance. Designed for a busy operator who may need to have many calls holding, parked, or calling in.
Logo Wallpaper
On MPVista ultra elegant phones, a logo’d wall paper can be installed and viewed on the phones idle screens. Example…
Marketing On-Hold
An mp3 audio file mixing royalty free music with your company’s commercial information as narrated by a professional voice talent. When a caller is placed on hold or sent to a Group or Queue Group, they will hear your Marketing On-Hold. More…
Marketing On-Hold By Location or Queue
Multiple marketing messages or commercials on hold may be uploaded to your PBX in the CLOUD, and can be unique based on location or queue. Example: St Louis Products heard in St. Louis and Chicago Products heard in Chicago. More…
Meet-Me Conference
Call conferencing is often used for meet-me or on-demand conferencing. Conferences are pre-programed room numbers with conference room PINs. Administrator sets up each conference bridge so that participants can join the conference unmuted or muted. More…
MMS / SMS Business Text
Your business main phone number (or any DID number) can now be used in texting and receiving texts and multimedia messages from customers or vendors. More…
Music On Hold
An mp3 audio file of royalty free music. When a caller is placed on hold or sent to a Group or Queue Group, they will hear Music on hold. You can provide your own music file or choose from hundreds of options from our royalty free music library. We have a password protected library here: More…
Multicast Paging
Multicast Paging allows you to send pages to groups of phones directly, without the PBX in the CLOUD being involved in the page. With multicast paging, phones are programmed to listen to a broadcast address. The advantage to this method is that the multicast page is a single SIP call instead of a multiple-party conference call. This greatly reduces the workload placed on the PBX, especially when a large number of devices are involved. All phones that you want to include in the multicast paging group need to be on the same network, since a network broadcast protocol is used.
No Answer Call Forwarding
A user may want to have a caller be forwarded to a different coverage point when the user does not answer the phone. Typically, this is a voicemail or Find Me Follow Me.
One Button Redial
A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
Outbound Dialing Rules
The system allows for different configuration types of outbound calls users can make.
Outgoing Call Blocking
Prevent calls to specific numbers or services (e.g. a 1-900 number).
Park and Retrieve
A feature which allows a user to transfer a caller to a park number and then use the same park number to retrieve the call back. IE. Blind Transfer to *31 to Park. Call *31 to Retrieve. More…
Path Usage Reports
Allows review of the system’s number of call paths being used based on day, week, or month. More…
Personalized Greetings
The System, Groups, Queue Groups, Auto-Attendants, and Users all can have personalized greetings.
Picture Caller ID
On several of MPVista ultra elegant phones, a localized picture import can be implemented so that known callers can be presented as a Picture with the normal Caller ID information.
Portability
Local Number Portability (LNP) lets you hang onto your numbers when moving to PBX in the CLOUD. Metropark’s project management team work with all carriers to make the “Porting” process as painless as possible.
Privacy / Anonymous Calling
Enter in a code before you call to restrict your Caller ID making you look anonymous.
Quick Dial
From your User MPVista Dashboard simply enter or paste a number into the Quick Dial screen to start a call without the dial pad on your phone.
Real Time Line Key Control
Many phone systems require a reboot or a delay before line key changes can be achieved. PBX in the CLOUD supports line changes in real time. Note: certain phones may act differently than others.
Redundancy
Metropark’s Voice Exchange is installed in multiple data centers throughout the United States. This allows for each one of your telephone devices to always have access to a working telephone system, should an outage occur at one of the datacenters or a region of the USA goes offline or loses power. This is designed as part of Metropark’s Disaster Avoidance. More…
Ring Groups
Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Simultaneous Ringing
A feature which allows a user to route callers to multiple phones or outside phone numbers simultaneously. More…
Simultaneous Routing
A feature which allows a user to route callers to multiple phones or outside phone numbers simultaneously. More…
Share Call Recording
Once a call is recorded, a user may share the recording with others on the system.
Shared Call Paths / Line Share
Line Share allows for multiple branch offices to share call paths instead of paying for unused lines at each location. More…
SIP Trunking
Most of our MPVista customer completely move to PBX in the CLOUD, however, if you own a premised based PBX, and want to realize the flexibility and cost savings of business-quality VoIP, Metropark offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX to our network and realize the benefits of VoIP. More…
SMS / MMS Business Text
Your business main phone number (or any DID number) can now be used in texting and receiving texts and multimedia messages from customers or vendors. More…
Softphone Support
MPVista provides support for many Softphones whether calling from a PC, Laptop, Smartphone or Tablet. The supported Softphone is the MPVista Phone which can be downloaded for Apple or Android devices.
Speed Dial
A feature which allows a user to program a “speed dial” button on their MPVista phone. Press the button, and the number is dialed.
Time of Day Routing
Inbound calls can be routed to different groups or queue groups or individuals based on time of day. IE. At 8:30am all inbound calls go to one phone for answering. At 12:00pm all calls ring 5 different phones.
Toll Free Numbers
Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto attendant, group or queue.
User Dashboard Via MPVista
An MPVista User can access the MPVista Dashboard from an Internet browser. You may review your call logic, outbound calls, inbound calls, find me follow me, call flow, call history, listen to your voicemail and make quick calls. You can also access all the Unified Communications features in MPVista , of course.
Valet & Retrieve
Park a call using the system Valet. The system will announce the parking slot number.
Virtual Extensions
An extension type that has no physical device information. Virtual Extensions are used to configure the routing of call traffic to and from PBX in the CLOUD, and to provide voicemail capabilities.
Vista Softphone
MPVista has its own softphone that can be loaded onto Apple iOS and Android smartphones. MPVista Phone lets the user make and take office business calls from anywhere. The phone can use 4G, 5G, and WiFi to connect to MPVista and get their phone extension features like dialing features, answering calls to their extension or groups, voicemail, directory, FMFM, time routing, presence groups, and SMS/MMS. More…
Voicemail
Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension. More…
Voicemail to Email
After a voicemail is received, MPVista will send an email to any valid email account or alias that you enter into your MPVista portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device (e.g. smartphone or tablet capable of playing WAV files). You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed. More…
Voicemail Transcription
Voicemail Transcription, also known as MPVista Readable Voicemail, is a feature that allows for voicemail messages to be transcribed into text that will show up in your voicemail area in MPVista . If you are in a meeting or some other location where you can not listen to your voicemail, Voicemail Transcription is a fun solution. More…
Webphone
MPVista supports many different webphone applications. Built into our MPVista System platform and designed for PC or Laptop users who are actively mobile is our MPVista Webphone. With the MPVista Webphone you always have your phone with you. Dial or Type a phone number, click a number from your directory, Hold, Transfer, take or make another call with a call on hold, park a call and pick a parked call up all from the comfort of your PC or Laptop. More…