Device Grading Guide

Device Grading

Brand New – Choose if ALL of the following are TRUE:

• Brand new factory sealed in original retail box
• Device has never been activated or used
• Free from any lock, carrier blacklist, financial obligation, and liquid damage

Like New – Choose if ALL of the following are TRUE:

• Like New with no signs of use
• 100% fully functional with no operational problems
• No cracks, scratches, dents, or dings
• No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)
• Above 80% battery health
• Free from any lock, carrier blacklist, financial obligation, and liquid damage

Good – Choose if ALL of the following are TRUE:

• 100% fully functional with no operational issues
• Normal signs of use but no major cosmetic wear (including dents, dings, heavy or excessive scratches)
• No chips or cracks on the front or back glass
• No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)
• Above 80% battery health
• No engravings
• Free from of any lock, carrier blacklist, financial obligation, and liquid damage

Fair – Choose if ALL of the following are TRUE:

• 100% fully functional with no operational issues
• Has heavy signs of use (dents, dings, heavy or excessive scratches)
• No chips or cracks on the front or back glass
• No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)
• Above 80% battery health
• No engravings
• Free from any lock, carrier blacklist, financial obligation, and liquid damage

Damaged – BOTH of the following are TRUE:

• No LCD damage or defects (including white spots, LCD burn, dead pixels, backlight shadow, no display)
• Free from any lock, carrier blacklist, financial obligation, and liquid damage

But ANY of the following are also TRUE:

• Cracked front or back glass
• Non-working buttons, headphone jack, or speaker/microphone
• Below 80% battery health
• Has engravings
• NOTE: Having more than one of the foregoing conditions can cause the device to be downgraded to Broken

Broken – Choose if ANY of the following are TRUE:

• iCloud, Passcode, Google, Samsung, MDM, or DEP
• Bad ESN or IMEI due to balance owed
• Does not recognize SIM Card or Wi-Fi
• Non-working fingerprint sensor, Face ID, or any other biometric sensors
• Malfunctioning touch screen
• LCD damage or defects (including aftermarket screen, white spots, LCD burn, dead pixels, backlight shadow, or no display)
• Does not power on or has bent frame
• More than one of the Damaged conditions are true
• NOTE: Having more than one of the foregoing conditions can cause the device to be ineligible for purchase and recycled
• We do not purchase blacklisted or liquid damage devices